We believe cookware of the finest craftsmanship should be backed by a warranty to match. That’s why we stand by our cookware for life.
If you’re dissatisfied with the performance of your SAKUCHI pots and pans, simply contact us for warranty support. At SAKUCHI, we promise that excellence in cookware and in customer satisfaction always go hand-in-hand.
Return shipping responsibility
The cost of returning the product to SAKUCHI is up to the customer.
Discontinued item returned
If the item you returned is discontinued and is no longer available, SAKUCHI, will automatically replace your item with the most comparable item currently manufactured. If nothing is available, we will notify you to discuss the next steps.
SAKUCHI will replace any item found to be defective in material or workmanship with the most comparable current item. We do not accept special requests, nor do we have the ability to upgrade in exchange for money.
No defect found
Products found to not be defective in material or workmanship will be returned directly to you with a letter stating why.
Out of warranty
While many of our product lines carry a lifetime warranty, some of SAKUCHI original cookware lines carry a 6 months warranty, including the SAKUCHI ‘Pots & Pans’ cookware line. This specific product line is no longer covered under the warranty program.
If you have any questions about your warranty return, please submit your question on Sakuchi.com using the Contact Us form.